
In preparation for the April comeback of Tiger Woods to the Masters I want to take the time point out how a key brand mishap, caused a deep wound in his legacy, which could have been avoided. What Tiger really needed was not a caddy, or a publicist, but a brand manager.
This is not to jump on the media barrage of articles streaming the web related to his "incident" or "incidents" (excuse me), but merely I feel this is the perfect opportunity explain how the success and downfall of the Tiger Woods relates to branding 101. I can't help but make a point of how it a key fundamental of branding was neglected and how it using the Tiger Woods 'case study' as an example for all brands, products or services.
Breaking the "Core Values"
I couldn't help but hear a loud undertone in this recent exclusive interview on ESPN with Tiger Woods when Tiger said, "I gotten away from my core values" and let me tell you, we're not just talking about Buddhism here. More importantly he forgot his "core values" were what drove his successful "brand". Like it or not, Tiger Woods is brand, a 'personal brand' which focuses on the individual, in this case a 'performance brand'. The Tiger Woods 'performance brand' can be interpreted by his success as a dominant golfer (athlete), his role as charasmatic family man, and more so, a marketable global figure. Like all branding, the 'brand' must be authentic, trusted, and faithful. These are the 'core' traits of which all brands must personify, it's the core ideas or values that drive the organization.
Up until this past November, the Tiger Woods brand had outward consistency, power and most of all loyalty. But internally, he was about to collapse. As he said himself, he became removed from his "core values" as a person, husband, and father. We won't get into his embarrassing "transgressions" and the details of his pathetic saga but it's important to note that because Tiger had abandoned his core values and ideas is how he got himself into this mess in the first place. The same way many companies and other brands become victim of their own success and become unmanaged. As brand expert Wally Olins states in his Brand Handbook,
"There always comes a time, however, in a successful organization when the informal, intuitive, perhaps muddled, but shared vision or core idea has to uncovered or rediscovered; when it has to be recreated, formalized, clarified and made coherent".
The steps to recovery is what Tiger is doing right now, but is it too late? Has he permantly damaged his 'brand image'? Will he ever be able to win over the hearts and minds of his loyal fans and followers he once had? Theses are the challenges that make for a great case study and with a brand manager in place, he should be able to overcome his woes and ultimately regain brand success.